A Better Operational Model for Financial Aid Departments
With enrollment goals at risk due to FAFSA delays and staff reductions, Dillard University turned to Financial Aid Services for interim staffing support—ensuring continuity, compliance, and essential staff training.
Dillard University, a private, historically Black university in New Orleans, Louisiana, has been a leader in education since its founding in 1930. Like many institutions, Dillard faced unprecedented financial aid challenges in Fall 2024, as FAFSA delays, and staffing reductions placed increased pressure on an already stretched financial aid team.
Despite a strong number of admitted students in the funnel for Fall 2024, several obstacles disrupted financial aid operations. It wasn’t long before Denise Spellman, Director of Financial Aid, found her team navigating a crisis.
With mounting pressure and no immediate solution in sight, Dillard needed reinforcements to maintain student support and financial aid operations.
To ease the burden, Dillard University engaged Financial Aid Services for Interim Staffing at the counselor level.
By leveraging FAS’s Better Operational Model, Dillard University filled immediate staffing gaps and built a more sustainable and efficient financial aid operation.
This approach didn’t just solve short-term challenges—it strengthened Dillard’s financial aid operations for long-term impact and scalable success.
– Denise Spellman, Director of Financial Aid
– (Retired) Associate Vice President for Enrollment Management, Alvernia University
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