Consultant Insights

Administrative Capability, a Mammoth Challenge in Financial Aid’s Staffing Crisis

By: Bob Covey-Robbins, Consultant What does it mean for an institution of higher education to be administratively capable? Why is it important? Whose job is it to ensure that a school complies with administrative capability requirements? Administrative capability is carefully evaluated when a school’s application for certification or re-certification is reviewed by the Department of […]

Working Well Together, Even When You’re Apart

By: Joyce Sonenberg, Senior Consultant Monday morning, the start of a new workweek. Off goes the alarm, and off you go. Comb your hair, throw on some clothes, grab a coffee, check that all is right with the world, and head off to the office. The office? Wait a minute. Where is the office? The […]

CFPB Weighs In on Withholding Academic Transcripts

Withholding academic transcripts for outstanding student account or loan balances has been a primary debt collection tool for many years. Though recently under fire as harming many students (see our March 2022 Tip), this issue is drawing attention both from state regulators and legislators and, now, from the federal Consumer Financial Protection Bureau (CFPB).  While 16 states have […]

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