Consultant Insights

Your Bursar Is Leaving—Now What?

It is inevitable:  all employees eventually move on to a new job, a new campus, or a long-awaited retirement. Turnover in a key position such as bursar or student financial services director is both a challenge and an opportunity. Continuity is vital so no important tasks are overlooked. You may be lucky enough to have […]

Safeguarding Students’ Information Now Requires Stricter Oversight

The Federal Trade Commission (FTC) issued a final rule on December 9, 2021, amending the customer information safeguard requirements under the federal Gramm-Leach-Bliley Act (GLBA), also known as the “Safeguards Rule.” Since 1999, the GLBA has set the standards for maintaining customer data for financial institutions, including colleges and universities that participate in the Title […]

Suspicion of Malware Suspends Federal System Access

Two institutions have recent had their access to all federal databases and websites suspended. In both instances, a user attempted to log in to a secure federal website from an older computer whose antimalware and anti-virus software were not current. The U.S. Department of Education’s security system detected “key logging” (recording a computer user’s keystroke […]

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